In an effort to provide our Members access to the best products available, we’re making the switch from Visa® to Mastercard® credit cards throughout 2016. With this change, we’ll be able to continue to offer nationally competitive rates and low or no fees1, while you enjoy more benefits and enhanced features like EMV chip technology and ID Theft Protection to help keep your personal information secure.
All SchoolsFirst FCU credit cards will be switched to Mastercard before the end of the year. But, we know that you will benefit from all the new and enhanced features with your new card.
No. In fact, you will have access to even more enhanced benefits with your new Mastercard.
In addition to the benefits you currently enjoy, your new Mastercard will feature a range of new benefits including ID theft alerts and resolution services, EMV chip technology, Price Protection and Extended Warranty on qualifying purchases, travel accident and baggage delay coverage, and more. Overall, your new Mastercard will offer you more services and increased protection when it comes to your financial security.
Yes, your new card can be used at millions of places worldwide wherever Mastercard is accepted, including restaurants, gas stations, doctors’ offices, department stores, home improvement stores, airlines, hotels, online merchants, and more!
All Members should have their new card by the end of the year. In the meantime, you can continue to use your Visa as usual. We will be sending communications throughout the conversion letting you know when you can expect to receive your new card.
No. We will be sending Members their new Mastercards by credit card types in phases. You can expect to receive your new Mastercard credit cards according to the estimated timeline below:
Roughly one week prior to receiving your new Mastercard credit card in the mail, it will appear in online banking. Until you receive your new card in the mail and are able to activate it:
Once you activate your new card, your old card will become inactive and its account information will no longer appear separately in Online Banking after approximately one week.
Sure, we can go ahead and reissue you a new card sooner if you prefer.
Your current Visa card will be active for 45 days once your new Mastercard is issued. You will want to activate your new Mastercard as soon as you receive it.
Once you activate your new Mastercard, your Visa card becomes inactive and should not be used. For your security, you should cut up/shred your Visa card before discarding it.
Yes, your new Mastercard will feature a new card number and expiration date. You will need to update any recurring payments you have with this new information.
SchoolsFirst FCU has partnered with Mastercard to offer a free new service to help you update your recurring payments. When your new Mastercard is issued, the Automatic Billing Updater service will have updated most of your recurring payments. Please check to ensure all of your recurring payments have been changed.
Please provide your new card number and expiration date to companies and services (like monthly subscriptions or bill pay) that automatically bill your card.
Yes. You will need to set up your new PIN over the phone by calling 866.955.1347. Unfortunately, we cannot reset your PIN in the branch.
Yes, all of our new Mastercard credit cards will have chip technology.
Yes, your card balance will be automatically transferred to your new Mastercard as soon as your new card is issued.
No, your interest rate should remain the same. However, some credit card rates may be subject to change based on any change in the prime rate as outlined in your Agreement and Disclosure Statement.
Yes, you will continue to receive your statement at the same time each month as you do now.
Yes, because your new card will have a new number and expiration date, you will need to update your card information in order to use Apple Pay®.
No, not at first. We are working to make these services available to you.